Archive for the ‘Branding’ Category

The “Brand Power Gap”: Endorsement Success Not Automatic

Wednesday, August 18th, 2010

Professional athletes often assume that stellar contracts with high annual salary earnings automatically translate into mainstream popularity and equally high endorsement earnings.  The 2010 edition of Sports Illustrated’s Fortunate 50 athlete salary review once again shatters this assumption, showing little to no correlation between healthy contract salaries and endorsement (marketing) earnings.

Many of the athletes appearing on this list have become annual regulars.  Tiger Woods, Phil Mickelson, Floyd Mayweather, Jr., LeBron James, and Alex Rodriquez claim the first five slots.  Also, it is no shock that certain athletes with strong brands have scored high endorsement revenue.  I’m looking at you, Peyton Manning.

However, like 2009 list, the 2010 edition illustrates a great divide between the contract earnings of athletes and their endorsement earnings.  While Phil Mickelson tops the list of endorsement income as a percentage of total earnings (at 84.3%), over half the Fortunate 50 bring home less than 10% of their total earnings from endorsements.  That’s quite a gap.

Some other interesting “finds” on the SI list?

  • Golf and motorsports dominate the top 5 slots of endorsement-to-total earnings;
  • Seven NFL players, all with contract earnings of over $18 million per year, earned about $75,000 in endorsements; and
  • Floyd Mayweather, Jr. ranked third in total earnings, but ranked near the bottom of endorsement-to-total earnings with 0.4% of his earnings derived from corporate sponsorships.

Why the great divide?

In our athlete-marketing guide, “Ahead of the Game,” we noted the essential differences between the underpinnings of these two athlete revenue streams.  It’s the difference between salary power and brand power.  Salary power derives from the athlete’s on-field ability; his/her ability to be a difference maker in a game’s outcome.  The bigger the difference, the more the salary.

Brand power, on the other hand, is different.  Very different.

Endorsements: Not Run on Auto-Pilot

A brand’s power, or value, comes from its ability to attract an audience.  Usually a large audience.

We call the disparity between high contract earnings and low endorsement earnings the “brand power gap.”  Athletes suffering from the brand power gap have great earning power, based on their status as a difference maker.  However, they have little value as a brand off the field.  After the final whistle blows, fans simply don’t care about “who they are” and “what they stand for.”

There are some persons who deny the existence of a brand power gap.  They point to instances where the notoriety of the athlete from on-field performance translates into brand strength.  I won’t deny that some athletes become brands by sheer muscle power.  That great Super Bowl play or the final three seconds of Game 7 of the NBA Finals.  However, fame on the field is fleeting and easily replaced by the next day’s top story on ESPN’s SportsCenter.  Real brand strength, cultivated during an entire sports career, has more power and longevity than on-field play.

We all know marquis athletes (with 7 or 8-figure annual salaries) upset, or even bitter, that their brands do not attract meaningful (i.e., 7 or 8 figure) investment from endorsement partners.  However, they generally have no idea they suffer from the brand power gap.   Their non-existent off-field brand doesn’t have the strength to compete with other athletes whose brands have value.  Athletes with valuable brands attract the notice of large audiences.  The larger the audience, the more valuable the brand, the more money earned through endorsements.

The good news for athletes with an earnings gap?  The brand power gap can be closed.

It is closed through affirmative effort by the pro athlete and his/her business team.  Real brand strength is derived from defining and positioning an authentic brand, with messages that attract a mass audience:  projecting a brand through a regular social media strategy; participation in brand-relevant promotional events; and cross-marketing outside of a sport to attract a larger audience.  These are but a few examples.

Our message to clients is simple.   The brand power gap can greatly limit your ability to maximize lifetime earnings.   You can choose to close the gap.  Or, you can leave millions of dollars on the table.

Your choice.

Posted by Ken Ungar

2010 World Congress of Sports, Part 3: It’s About The Love

Sunday, August 15th, 2010

At the 2010 World Congress of Sports, NFL Chief Marketing Officer Mark Waller made a simple, yet powerful statement:

There are very few things that we love in our lives.  We love our family, our country, and a sport.  Every thing else we simply like.

Too true.

Sports elicit so much passion from us that it rises to the same level as family and country.  When you consider the sports you played as a kid . . . or how you’ll spend a weekend afternoon – at “the game” or watching “the game” — you know that Waller is correct.

What relevance does Waller’s observation have for sports marketing?

Here’s a few thoughts.

First, we should remember that people get very possessive about things they love.  Ever get between a mother and her baby?  Not a good idea.

Fans in love with their sport get possessive as well.  That’s why it’s so difficult for sports to effect change.  Mess with a fan’s sport at your peril.  Expanding the number of teams in the NCAA Men’s Basketball Tournament or eliminating the BCS in favor of playoffs?  Now, that’ll start a fight at the local sports bar.

However, the flip side of this aspect of fan possessiveness is that fans will defend their sports like the mother of a baby.  Like the story of a Detroit Lions fan walking 400 miles across the state of Michigan to show support for his beleaguered NFL team.  There’s a lot of potential economic power for those who can mobilize “fans in love” around a marketing idea.  This fan is the person who initiates the much-desired “water-cooler talk” in an office or spends $10,000 on season tickets or decorates their house in “Fenway Green.”

Second, providing fans with the opportunity to share their love within a “community” provides sports marketers with a tangible audience to deliver relevant marketing messages.  In the “old days,” marketing messages had to be delivered in diffuse ways like advertising or earned media.  Without question, the advent of modern social media provides a great opportunity to deliver direct-to-consumer messages to a community in a very cost-effective formation.  The interaction between fan and athlete afforded by platforms like Twitter and Facebook is thrilling.  Sharing this excitement in a community of like-minded fans becomes a daily, self-sustaining ritual in the lives of fans.  And, offers a very convenient place to deliver marketing messages.

So, as we think about crafting ad campaigns to sell tickets or programs for licensed merchandise, it’s important to keep Waller’s comments in mind.  A fan’s connection to his/her sport is not about finding an idle way to fill a Sunday afternoon.  On the contrary, “it’s about the love, baby”!

Posted by Ken Ungar

2010 World Congress of Sports: Part 2

Saturday, April 10th, 2010

I’d love to write a book called “The Two Rules of Sports Marketing.”

It would be a short book, though.  Short, because the two rules are simple:

Rule 1.   Sports marketing is all about the athlete.

Rule 2.  When it’s not about the athlete, see Rule 1.

Most participants at the 2010 World Congress of Sports understood the two rules.  Those who forgot offered a mea culpa in penance for their lapse in memory.  I heard too many marketers admit that the recession caused their organization to lose focus on the pivotal role of the athlete to their promotional efforts.

They created “value menus” at their stadiums to lure the cost-conscious.  They offered more bobbleheads to incentivize ticket purchases.  And, they spent more time discussing the politics of their sport than telling the stories of their athletes.

Of course, I wouldn’t argue with value menus and bobbleheads as effective marketing tools.  However, I do note that some sports marketers get so wrapped up in execution of tactics, they forget the core value of sports to consumers.  If your marketing department has eight hours a day to get its work done, and seven of those are spent on picking the right bobblehead, you’re missing the key to fan attraction.

The “stories” of athletes are the glue binding fans to sports.  Their preparation, victories, failures, fears, and stumbles.

They capture the imagination.

They embody courage and aspiration.

They provide us with role models to emulate.

It’s the very reason we (as fans) are willing to pay money to see an event.

Do you really think a fan spends $300 on ball game tickets for the opportunity to buy a $1.50 hot dog from the value menu?  The strength of fan affinity to sports drives him/her to buy those tickets.  Even in recessionary times when money is scarce.  And, that affinity is created through stories worthy of their devotion.  A story about an athlete, not a cheap hot dog.

Posted by Ken Ungar

Tiger Woods Continuing To Do It “My Way”

Saturday, February 20th, 2010

We advise athletes in crisis-mode to heed three simple rules to manage their PR:

  1. Tell it all. Don’t let the media enjoy the drip…drip….drip… of disclosing new details by the hour or the day.
  2. Tell the truth. A lie will haunt you forever.
  3. Tell it fast. You have three to twenty-four hours to get your story out before the media vacuum is filled with garbage generated by your detractors.

Until yesterday, Tiger Woods ignored all three rules.

So, during his 14 minute statement, what lessons can we discern that he learned?

Did he tell it all?  Yes.  He shared with us as much detail as we had the right to know.  Yes, he did have affairs.  No, Elin did not hit him.  Yes, he is seeking help for himself and his marriage.  Yes, he is taking complete responsibility for his behavior.

Awesome.  Put a check mark by rule number 1.

Did he tell the truth?  We think so.  However, the staged and overly controlled nature of his statement left us scratching our heads.  He addressed a room full of supporters (friends, family, and staff….but no Elin).  No questions from the media.   It left many with the impression that he still had something to hide.

The text of his statement felt too complicated.  Isn’t an apology supposed to be simple?  I was unsure if his statement was written by a speech-writer or written from the heart.  I suspect the latter, since it rambled and contained an odd combination of apology and overt attempts to elicit sympathy (i.e.,why did an apology include the details of his foundations’ work?).

And, then there was the tone of his statement.  Why did he feel the need to lash out at the media?  (The same media he wouldn’t face in the room.)  He raised his voice several times to scold nameless accusers and the paparazzi.  It sounded like a boss yelling at a subordinate he doesn’t respect.  Is this an environment encouraging a cynical audience to believe him?  Not really.  The combination of contrition and accusation muted the intended effect:  “I’m simply sorry.”

Well, at least he got the facts out….finally.  Put a check minus by rule number 2.

Did he tell it fast?  We know the answer here.  83 days.  Now, this story has a life of its own no matter what he does or says.

Put an X by rule number 3.

Perhaps the most troubling aspect of this media saga is Tiger’s attitude towards the repair of his brand.  There’s no doubt that he’s surrounded by a highly competent team of advisors, who can help minimize the current and future damage to Brand Tiger.  However, I suspect that Tiger believes his brand is too important or powerful to play by the PR rules that every celebrity must recognize (just ask President Clinton).   Only time will tell whether Tiger will succeed in reforming a brand by managing his PR “the Tiger way.”

Posted by Ken Ungar

A Lesson in Professional Responsibility

Thursday, February 4th, 2010

When you think professional responsibility in sports, what do you think of? I think of charity work, good sportsmanship, media appearances and signing autographs for fans.

And, in light of recent gun-toting events in the NBA, I hate to say it, but Gilbert Arenas and Javaris Crittenton either have an extremely tainted view of professional responsibility, or they just flat out have none whatsoever.

Arenas and Crittenton, teammates on the Washington Wizards, were suspended this Wednesday for bringing firearms to the locker room at the Verizon Center.  Apparently the two had gotten into a heated argument over a card game on a flight home from an away game, which continued over to the locker room where the two came packin’ heat.

David Stern, the NBA Commissioner, took firm action after completing a full investigation of the two players, and suspended them without pay for the rest of the season (Arenas will lose $9.9 million of his $16.2 million salary this year, and Crittenden will lose $686,000 of his $1.48 million salary) – the 3rd and 4th longest suspensions in NBA history.

There are explicit rules in the NBA and unwritten rules that are commonly understood in sports that players must follow, and Stern made an example of Arenas and Crittenton, proving that in order to participate, players must uphold a certain level of professionalism.

Let this be a lesson to you athletes out there – think of the locker room, the court or field, or really anywhere you go as your office.  It is just like any other job – you need to carry yourself as a professional because you are one; but unlike other jobs, you are on the clock 24-7, 365.  If you choose to act otherwise, there are consequences – you could be fined, suspended, arrested or worse.

We teach our clients that brands are about behavior.  In order to have a marketable brand, athletes must act in a professional manner that represents both their personal brand and the image of their organization in a positive light.  Every touch point is an opportunity to either reinforce or detract from your established brand.

Choose wisely.